We
are so confident that you will be satisfied with
our products, we offer a 30 day money back
guarantee. If for any reason you are unsatisfied
, you may return the product to us for a refund
of the product's purchase price, not including
shipping/handling charges if applicable. Although
over 98% of our customers are satisfied with our
products and service and we are striving to make
this rate of satisfaction 100%, we realize that
occasionally some people will not be satisfied.
We want you to be happy with our products and services
and recommend us to your friends. We will do anything
we can to make you, our valued customer, satisfied,
by either issuing a refund or replacing the item
free of charge, whichever you choose. Please note:
We cannot replace or exchange a product AND issue
a refund, it's "either or", not both.
Note: A $5 handling charge will be applied against
the credit of the product's purchase price for
each product returned for a refund.
Instructions for returning a product:
In order to receive a refund, the product must be returned to our company.
Product must be returned in original box, and should be placed in a larger
box or padded envelope to insure against damage (use the one we sent to
you originally!).
Products made of glass should be repackaged with
care to insure against breakage. For our employees'
safety, any box that contains broken glass will
be discarded and a refund will not be processed
(we cannot instruct our employees to pull out broken
glass pieces from boxes for obvious reasons).
In the box with the product please insert
the return form with all required information
filled out and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail the product with the return
form to the address provided on the form.
We suggest that you mail it to us return receipt
requested and insured, however we will accept any
type of delivery service such as Federal Express
or UPS etc. Although returns are processed immediately
as received, sometimes it takes a while for your
credit card company or bank to credit your account.
Please allow 2-4 weeks for the credit to show up
on your next statement.
Instructions for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you
wish to exchange or replace.
Or, simply call toll free 1-866-475-4424 and ask
to speak to the customer service department, they
will be glad to assist you (exchanges only).
Please note: all exchanges are shipped UPS ground,
please allow 1-7 days for delivery. Exchanges for
orders outside of the continental United States
may incur additional shipping/handling charges.
